INITIAL ORDER

A minimum order quantity of 30 products.

FOLLOW-UP ORDERS

A minimum order amount of R3000.

LEAD TIME

All products are handmade individually and undergo multiple firings and processes;
therefore, the studio requires 3 - 8 weeks for production (during a busy holiday season, it may take longer).
If you have a rush order, please let us know, and we will exert extra effort to get your order out sooner.

LOCAL SHIPPING

The Courier Guy ships our local orders, and delivery takes 2 - 5 business days.

INTERNATIONAL SHIPPING

DHL ships our international orders, and delivery takes 5 - 10 business days (excluding time held at customs).
There is an additional fee for international orders, and buyers are responsible for shipping costs, taxes, and duties.

SHIPPING ERRORS/DAMAGED GOODS

Buyers must notify the studio of any shipping errors or goods damaged in transit within five days upon receipt of shipment.
We will then issue a credit or send a replacement product at no charge.
Please note Nina Bosch will not be held responsible for any goods that are damaged in stores.

PAYMENT

EFT — We accept electronic transfers for local and international orders.
Please see our banking details and swift code on your invoice.

PayFast – We accept payments via PayFast for local orders.

PayPal – We accept payments via PayPal for international orders.

VAT

Nina Bosch is not a VAT registered company.

EXCLUSIVITY

We strive to coordinate a non-competitive environment among our customers
by selling to customers that are a reasonable distance from each other.
However, we cannot stay exclusive to an irregular buyer.

PACKAGING

All our earrings come on cards and necklaces have tags. Our wholesale products do not include packaging. Please get in touch via email if you would like to order packaging with your order.

INDIVIDUALITY (HANDMADE)

All pieces are handcrafted individually, using porcelain which undergoes multiple firing processes
leading to slight shape and colour variations.

CARING INSTRUCTIONS

Porcelain is a fragile, precious material, but it should last you a lifetime when looked after.
Here are some tips on taking care of your Nina Bosch jewellery:

Keep away from water, soaps, and lotions
If the back of your jewellery gets dirty, gently wipe it clean with a damp cloth
Try to avoid putting on your jewellery when standing on tiles
Keep separate from other jewellery to prevent scratching
Try to avoid hanging silver chains on brass hooks as the silver may tarnish